Stellar Customer Service/Relations Certificate Program

Quality service will give you the competitive advantage you need to survive in a tough business climate. In today's customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team's and company's performance. This workshop gives you the skills you need to enhance customer relationships and secure an overall competitive advantage.

Cost:  $315 (Online)

WHO SHOULD ATTEND

All Employees                                    

PREREQUISITE

None

CERTIFICATE REQUIREMENTS

To qualify for this certificate, complete three core courses.

OUTCOMES

• The benefits of excellence service
• Focusing on customer service success
• Manage their reactions to emotional statements from customers
• Use defusing techniques with customers who are angry or upset
• Recognize and overcome the barriers to effective customer conversations
• Learn what customers need by demonstrating effective probing techniques, including refocusing conversations in a more productive direction

ADDITIONAL INFORMATION

Stellar Customer Service/Relations Certificate Program

CONTACT THE COORDINATOR

David Lewis  david.lewis@sjcd.edu  281.542.2061